In spite of initial reservations from many of our users, those who have now used File Time like it and have found it easy to use. I appreciate your great customer service!
Tom has always been there for me in my use of efiling. He got me set up and guided me through the process. He has quickly provided "fixes" to glitches in both the system and me as a user. He will be a pivotal influence on the many lawyers who are being dragged "kicking and screaming" into the age of efiling in state courts in Texas. He is the right man for the job.
Rush Wells, Attorney
In my 25 years of dealing with various service providers in the legal industry, Tom Schoolcraft is at the top of my list for being the most knowledgeable and quick to respond to my needs. It didn’t matter what time, day or night, Tom was always available by email or phone to try and solve whatever issue I may have been experiencing.
Law Office Administrator , Dallas
Tom Schoolcraft is the go to person in e-filing. Tom's combination of ground roots experience, boundless energy, generous spirit and a people networking gift has made my e-filing issues disappear. Tom always finds workable solutions to any e-filing issue and makes sure you know why the solution is the best.
Carol Wyatt Myers, Attorney
Just wanted to take this time to say that I truly appreciate everything you and your staff are doing for us. I have had many instances when I’ve needed prompt assistance and your staff has always been available — at all hours of the evening — to offer guidance and solutions. It has been a joy to work with everyone I’ve contacted at your company.
Only the best to you and your staff for the new year. You guys rock!
Your 24x7 support has been a life saver. Late Friday evening I was faced with a technical problem and a filing deadline before Monday morning. You (personally) worked with me Friday night and Saturday morning until my filing was completed. From Monday through Thursday you (personally)continued following up to ensure that all issues were resolved. Thanks again for all your excellent work.
We recently experienced a problem with the filing of a new lawsuit with the district clerk of a major metropolitan area. Tom Schoolcraft responded with lightning speed, helped us draft multiple affidavits, and thoroughly explained the process to me in layman’s terms (for conveying to the court). In the end, the trial court agreed with our analysis. Thank you Tom and FileTime!
Kevin Queenan, Attorney
I was making an efile for the very first time because my secretary was out of the office, and I can tell you with absolute certainty that but for Laila's patient and professional help, I would have not been able to complete the filing. The filing deadline for these documents was critical, and Laila helped me to successfully meet the deadline. She needs to be commended for her diligence and commitment to quality.
She is a credit to your company and will be the principal reason that we will not hesitate to use FileTime in the future nor hesitate to recommend you to others.
Jim W, Alvin, Texas